Refund Policy

At A9ENT, operated by REAL EX GROUP, Inc., we provide professionally designed digital real estate profiles and related online services for real estate professionals, teams, and brokerages.

Because our service may include personalized setup, design, content organization, profile creation, and other work performed specifically for each customer, refund eligibility may depend on whether work has already begun or been delivered.

By purchasing or using A9ENT services, you agree to the terms of this Refund Policy.

1. 7-Day Trial

Where offered, A9ENT provides a 7-day trial period beginning on the date you start your trial.

A valid payment method may be required to begin the trial. Unless you cancel before the end of the 7-day trial period, your subscription will automatically convert to a paid subscription and the applicable subscription fee presented at checkout will be charged to your payment method.

You may cancel your trial at any time before it ends to avoid being charged.

The 7-day trial is intended to provide customers with an opportunity to evaluate the A9ENT service before the paid subscription begins.

2. Refund Eligibility

Refund requests are reviewed on a case-by-case basis and are not automatically guaranteed.

You may be eligible for a full or partial refund in circumstances including:

• A billing error or duplicate charge
• An unauthorized charge
• A technical issue that materially prevents you from using A9ENT and that our team is unable to resolve within a reasonable period
• Extended service downtime attributable to A9ENT

Once the 7-day trial has ended and the subscription payment has been processed, the charge is generally considered non-refundable, except where required by applicable law or where A9ENT determines that exceptional circumstances justify a refund.

3. Personalized Setup & Design Services

A9ENT may provide personalized services including profile setup, custom design, branding adjustments, content organization, listing setup, and other work performed specifically for your account.

Once personalized setup or design work has begun, been substantially completed, or been delivered, the related service may be partially or fully non-refundable.

Where personalized setup or design services are included as part of your A9ENT subscription, cancellation of the subscription does not create an automatic right to a refund for work already performed.

4. Non-Refundable Services and Charges

The following are generally not eligible for refunds:

• Subscription charges processed after completion of the 7-day trial
• Personalized setup or custom design work that has already been completed or delivered
• Work performed specifically for an individual agent, team, or brokerage
• Previously completed subscription periods
• Third-party services, integrations, products, or fees
• Accounts suspended or terminated due to violations of our Terms of Service

Nothing in this policy limits any refund or cancellation rights that cannot legally be excluded under applicable consumer protection laws.

5. Subscription Cancellations

You may cancel your A9ENT subscription at any time.

If you cancel during the 7-day trial, you will not be charged the subscription fee.

If you cancel after the trial has ended and payment has already been processed, cancellation will prevent future renewals, but the current subscription period will generally remain non-refundable.

Your access to A9ENT will remain available through the end of the applicable paid subscription period unless otherwise stated.

Customers are responsible for canceling before the end of the trial or before their next renewal date if they do not wish to be charged.

6. Renewal Charges

Subscriptions automatically renew according to the billing frequency and price presented at checkout unless canceled before the applicable renewal date.

Renewal payments are generally non-refundable once processed.

If you believe a renewal or other payment was processed incorrectly, please contact us as soon as possible so our team can review the charge.

7. How to Request a Refund

To request a refund or report a billing issue, contact our support team at support@a9ent.co.

Please include:

• The email address associated with your A9ENT account
• Your name or business name
• The reason for your request
• Any relevant information, documentation, or screenshots

Requests are generally reviewed within 5–7 business days.

8. Approved Refunds

If a refund is approved, it will generally be returned to the original payment method used for the purchase.

After A9ENT processes the refund, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

9. Changes to This Policy

A9ENT may update this Refund Policy from time to time.

Changes will become effective when the updated policy is posted on our website, subject to applicable law.

10. Contact Us

For questions, cancellations, or refund requests, please contact:
A9ENT
Operated by REAL EX GROUP, Inc.
Email: support@a9ent.co
Website: a9ent.co